J.D. Power and Associates Ranks Erie Insurance Highest In Collision Repair Satisfaction

Details can be found below in today's press release clip:

"For the second consecutive year, Erie Insurance Group earned the highest ranking in the J.D. Power and Associates Collision Repair Satisfaction Study of consumers who file an auto insurance claim. Results of the fourth annual J.D. Power and Associates Collision Repair Satisfaction Study were released December 22.

The study represents the responses of 5,679 consumers who had collision repair or body work performed on their vehicles in the past 12 months. Respondents were asked to rate their satisfaction with both their insurance company and auto body repair shop. The study specifically cited ERIE's performance in repair time, accuracy of repairs, and Erie Insurance Agent and Employee contact with claimants throughout the claims process. A more detailed listing of the results by insurance provider is available at J.D. Power and Associates' Web site at http://www.jdpower.com/.

"This notable honor demonstrates that every Erie Insurance Employee, Agent and agency employee contributes to the service provided by our frontline claims staff," says Jeff Ludrof, president and chief executive officer of Erie Insurance Group. "Information, training and tools all affect the claims service ERIE Policyholders ultimately receive in the field. Everyone directly associated with Erie Insurance -- in an agency, underwriting, processing, information technology and every area in between -- can take pride in this achievement."

Known for competitive rates and superior service, Erie Insurance Group is a leading property/casualty insurer in the United States. With approximately 3.7 million policies in force, Erie Insurance Group includes seven companies operating in 11 states and the District of Columbia and is rated A+ (superior) by A.M. Best Company. Erie Indemnity Company (NASDAQ: ERIE) is the management company for Erie Insurance Group. Headquartered in Erie, Pa., since 1925, the ERIE provides auto, home, business and life insurance through more than 7,400 independent agents representing approximately 1,750 agencies. Erie Insurance Group ranks No. 425 among the FORTUNE 500 and Erie Indemnity Company is included in FORBES "Platinum 400" list of America's best-managed companies. For more information and a listing of independent agents representing ERIE in your community, visit the company's Web site at http://www.erieinsurance.com/."

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